We’ve compiled some of our most frequently asked questions here. Due to increased call volume, please expect a delay in response time.
Membership
To locate information about your Membership, including Member ID, expiration date, and more please click here.
New Members: If you have not yet received your Membership Card(s), please enter your temporary ID in the Membership ID field, and the word MEMBER in the Last Name field (please do not use your own last name or email address). Your temporary ID can be found in your confirmation email; if you have not received it, please make sure to check your SPAM/Junk folder. Please allow up to 30 days for your Membership Card(s) to arrive.
Tickets
To look up your tickets, re-send your email confirmation, or cancel free reservations, please visit here .
To purchase admissions tickets please see here. Our properties are open rain or shine, and admissions tickets are non refundable. At this time, we cannot accommodate requests for date or time changes on general admission tickets.
Crane Beach
For FAQ related to Crane Beach tickets and admissions, click here.
Program Refunds/Cancellations
In the event that a program is cancelled due to severe weather, low enrollment, or other circumstances, we will notify you as soon as possible by email and issue you a full refund within 14 days of the cancellation. If you cannot attend a program as planned, contact the Trustees property 7 days prior to the start of the program to receive a full refund. Refunds will not be granted for registration cancellations placed fewer than 7 days before the start of the program. There are no refunds for missed classes. The Trustees reserves the right to change program locations, schedules, or instructors when necessary.
Note: Summer Camps and our inns and campgrounds each have separate cancellation policies.
Non-profit Fundraising Events
The Trustees is pleased to offer complimentary Family Memberships ($80 value) for your non-profit fundraising event. Trustees Members receive free or discounted admission to over 120 properties across Massachusetts, discounts on thousands of events and programs, and special Member advanced ticketing.
Eligible organizations must be located in New England or New York and have a valid EIN# or school ID. This form must be completed 30 days before your event, otherwise, we cannot guarantee delivery in time for your event.
Contact Us
For additional questions about your ticket order, please email us at tickets@thetrustees.org
For additional questions about your Membership? Email us at membership@thetrustees.org
For additional question about Crane Beach, please email us at cranebeach@thetrustees.org
