We’ve compiled some of our most frequently asked questions here.
To locate information about your Membership, including Member ID, expiration date, and more please click here.
New Members: If you have not yet received your Membership Card(s), please enter your temporary ID in the Membership ID field, and the word MEMBER in the Last Name field (please do not use your own last name or email address). Your temporary ID can be found in your confirmation email; if you have not received it, please make sure to check your SPAM/Junk folder. Please allow up to 30 days for your Membership Card(s) to arrive.
To look up your tickets, re-send your email confirmation, or cancel free reservations, please visit here .
To purchase admissions tickets please see here. Our properties are open rain or shine, and admissions tickets are non refundable. At this time, we cannot accommodate requests for date or time changes on general admission tickets.
To purchase tickets to the Incredible Pumpkin Show and Halloween on the Hill, please click here.
To purchase Winterlights tickets, please click here.
For additional questions about your ticket order, please email us at firstname.lastname@example.org
For additional questions about your Membership? Email us at email@example.com