a fountain at Moraine Farm surrounded by a garden in bloom

Auto-Renewal FAQs

How can I opt-in to automatically renew my Membership every year? When you renew your Membership online, choose your desired Membership level on any Membership form (Joining or Renewing). After selecting your Membership level, please select the annual payment option. The credit card you provide will be charged on an annual basis for the dollar amount entered.

When will my card be charged? Cards will be charged on the same date each year, so if you join or renew on May 3, 2025, your card will be charged on May 3, 2026, renewing you for another year.

Can I opt-in by mail? No, due to security reasons, we cannot accept auto renewal payments by mail, only online.

How can I opt out of recurring payments if I change my mind? You can modify or cancel your recurring payments at any time through the Support Center.

Am I able to upgrade my Membership after my initial payment? You can increase your Membership level at any point prior to your next charge date in the Support Center.

How do I access the Support Center? A link to your Support Center was sent in your initial confirmation email when you enrolled in auto renewals. But you can also access your account by clicking “sign in” at of top of any of our Membership or donation forms.

Will I be notified before my card is charged? Yes, The Trustees will contact you seven days prior to your annual renewal charge. At this time, you can cancel or increase your support.

Can I cancel my Membership after my Membership has been automatically renewed? Unfortunately, at this time we cannot refund Memberships once they have been charged. Your Membership is a fully tax deductible contribution and 100% of that donation goes directly to supporting the care of our Special Places.

Are Trustees Employees able to update my credit card information for me? At this time, due to security process, Trustees employees do not have access to update your credit card information via the Support Center. You are able to update your credit card information at any point in the Support Center. See above to how to access the Support Center.

I forgot my password to the Support Center, how can I reset it? When you attempt to login to the support center, please select forgot password option. Instructions to update your password will be sent to your email.